Cancellation, Refunds & Free Redraw Policy
Transparent guidelines covering zero-upfront payment assurance, hassle-free booking cancellation, sample quality redrawing guarantees, and instant refund processing.
We believe healthcare should be compassionate and transparent. Our cancellation, refund, and sample quality redraw protocols ensure you never face financial or logistical friction.
1 Zero Upfront Payment & Free Cancellation
No prepayment or credit card advance is required to book a home sample collection. You are free to cancel or reschedule your slot at any time prior to the phlebotomist's arrival at zero charge. If fasting guidelines are accidentally broken (e.g., inadvertent tea or meal intake), simply inform our desk for a free slot postponement.
2 100% Free Specimen Redraw Guarantee
In rare cases where a blood specimen is flagged by automated LIS analyzers for sample lipemia, severe hemolysis during transit, or insufficient serum volume, PulseCare Diagnostics provides a 100% free home sample redraw. A senior phlebotomist will be dispatched at your convenience at no additional cost.
3 Refund Processing Timelines
If digital payment (UPI / Card) was completed at the time of sample collection and a test is canceled post-collection due to clinical reasons or patient request before analysis begins:
- UPI / QR Code Refunds: Credited back to the patient's bank account within 24 banking hours.
- Credit / Debit Card Refunds: Processed through payment gateway within 24 to 48 banking hours.
4 Cancellation & Refund Help Desk
Patient Resolution Desk
To request a refund or reschedule a phlebotomy appointment: Call/WhatsApp +91 86258 08700 or email [email protected].
